BAUTLR
BAUTLR

Return Policy

Return Policy

Shipping

All orders checked out by priority shipping will be processed and shipped in 1-2 days. For orders checked out at first class shipping will be processed in 3-5 days. Our goal is to provide fast shipping and processing. We will not be responsible for any orders delayed in transit. We will process all international orders in 1-3 days. The time of transit and delivery will depend on the places of delivery. We will keep you updated on the delivery status.


Return Policy

Welcome to our store! We appreciate your business and want to ensure that you have a smooth shopping experience. Below, you’ll find our comprehensive return policy. If you have any questions or need further clarification, feel free to contact our customer service team.

1. Returns and Exchanges

1.1 Eligibility

  • We accept returns and exchanges within 30 days of the purchase date.
  • To be eligible for a return or exchange, the item must be in its original condition, unused, and with all tags and packaging intact.
  • Some items, such as personalized or customized products, are exempt from our return policy. Please check the product description for specific details.

1.2 Process

  1. Contact Us: Before returning an item, please contact our customer service team. You can reach us via email or phone (details provided on our website).
  2. Provide Details: When contacting us, provide your order number, item details, and reason for the return or exchange.
  3. Return Authorization: Our team will provide you with a return authorization (RA) number. This number must be included with your return package.
  4. Packaging: Pack the item securely in its original packaging, along with a copy of the original invoice.
  5. Shipping: Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method.
  6. Inspection: Once we receive the item, our team will inspect it to ensure it meets the eligibility criteria.
  7. Refund or Exchange: If approved, we will process your refund or exchange within 5 business days.

1.3 Refunds

  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.
  • Please allow up to 10 business days for the refund to reflect in your account.

1.4 Exchanges

  • If you’d like to exchange an item for a different size or color, follow the same process as returns.
  • We will ship the exchanged item once we receive the original item.

2. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately.
  • Provide photos of the issue, and we will arrange for a replacement or refund.

3. Final Sale Items

  • Some items marked as “final sale” cannot be returned or exchanged. Please check the product description for details.

Warranty Policy

We value the quality and durability of our products. This warranty policy outlines our commitment to ensuring your satisfaction and addressing any issues that may arise after your purchase.

1. Warranty Coverage

  • Our products come with a limited warranty that covers manufacturing defects and workmanship issues.
  • The warranty period varies depending on the product category. Please refer to the specific product page for details.
  • If you encounter any problems during the warranty period, we will repair or replace the item at our discretion.
  • Our warranty is for 2 years to the date of purchase. 

2. Exclusions

Our warranty does not cover the following:

  • Normal Wear and Tear: Regular use may result in minor wear and tear, which is not covered by the warranty.
  • Accidental Damage: Any damage caused by accidents, misuse, or negligence is not eligible for warranty coverage.
  • Alterations or Modifications: If you modify or alter the product in any way, the warranty becomes void.
  • Third-Party Repairs: Repairs performed by unauthorized third parties will not be covered.

3. Warranty Process

If you believe your product is eligible for warranty service, follow these steps:

  1. Contact Us: Reach out to our customer service team via email or phone. Provide your order number, details of the issue, and any relevant photos.
  2. Evaluation: Our team will assess the issue and determine if it falls within the warranty coverage.
  3. Return or Repair: Depending on the evaluation, we will either provide instructions for returning the item or arrange for a repair.
  4. Resolution: We aim to resolve warranty claims promptly. If a replacement is necessary, we will ship it to you.

4. Extended Warranty Options

For additional peace of mind, consider our extended warranty options. These plans provide extended coverage beyond the standard warranty period. Details and pricing can be found on our website.

5. Contact Us

If you have any questions about our warranty policy or need assistance, please don’t hesitate to contact our customer service team. We’re here to help!

Last updated: March 31, 2024