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FAQs
Yes, Bautlr offers free exchanges for items of the same value within the 30-day return window, subject to availability. You can request an exchange through the same process as a return. If the replacement item has a price difference, we’ll reach out to adjust the payment or refund accordingly. Custom-made or engraved items cannot be exchanged unless they arrive damaged or defective.
If your rainbow moonstone jewelry arrives damaged, defective, or not as described, contact us within 7 days with photos and a description. We will arrange a repair, replacement, or full refund depending on the issue. Bautlr covers all return shipping costs for confirmed defects. For regular wear-and-tear repairs after purchase, our team can guide you through available options and service recommendations to keep your gemstone jewelry lasting beautifully.
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